Why you need to up your customer service; It’s 2023, and this means that we’re in the AI era where technically, there’s diffusion of technology and information very fast. What does this come with? This means that we have organizations that are offering same or even better services than you, are more receptive.
To a great extent, the success of a business if largely influencws by your ability to onboard customers, retention and building a customer base. A business without customers is non existent. As such, what strategies have you put in place to attract customers to buy from you? When that one customer decides to buy from you, How’s your customer service? Customer loyalty first begins at the first point of purchase. A customer already knows if they will buy from you again or even recommend your services to someone else.
To be customer centric, you need to understand that customers have unique needs, unique in that every customer has their customized needs. Satisfying these varying needs is what makes customer service unique and a core concept in every business. To understand these needs, means that you ought to be a good listener, identify with the customer needs and then offer solutions. Build trust, a customer will be convicted to buy from you if they gain confidence in what you’re selling.
This is to say, you need to understand your industry well, what your rivals are offering and where your niche is. Bluffing by emphasizing your brand is not like others out there without solid evidence